Oranlite B.V. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we keep it, and what rights you have under applicable data protection laws.
1. Who We Are
Company Name: Oranlite B.V.
Website: https://oranlite.eu
Email: EU@oranlite.com
Address: Staalstraat 2, 8211 AH Lelystad, The Netherlands
KvK Number: 93629206
VAT / BTW Number: NL866472976.B01
Oranlite B.V. is the data controller for the personal data processed through this website, unless otherwise stated.
2. Personal Data We Process
We may process the following types of personal data when you visit our website, create an account, place an order, contact us, or use our services:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Company name, VAT number, or other business details where applicable
- Order details and purchase history
- Payment status and payment-related information
- Return, refund, and warranty request information
- Customer service messages and communication history
- Account login information where applicable
- IP address
- Internet browser and device type
- Website activity and cookie information
- Technical data needed for website security and performance
We do not intentionally collect special categories of personal data, such as health information, religion, political opinions, or biometric data.
3. Why We Process Personal Data
Oranlite B.V. may process your personal data for the following purposes:
- To process and deliver your order
- To create and manage customer accounts
- To handle payments, invoices, and order confirmations
- To arrange shipping, tracking, delivery, and pickup where applicable
- To provide customer service and respond to your inquiries
- To process returns, refunds, replacements, and warranty requests
- To communicate with you about your order or service request
- To comply with tax, accounting, and legal obligations
- To prevent fraud, misuse, and unauthorized access
- To improve website performance, usability, and security
- To send marketing emails or promotional updates if you have subscribed or given consent
- To manage cookie preferences and website analytics where applicable
4. Legal Basis for Processing
We process personal data based on one or more of the following legal bases:
- Performance of a contract: for processing orders, payments, deliveries, returns, refunds, and customer service requests.
- Legal obligation: for tax, accounting, bookkeeping, fraud prevention, and compliance requirements.
- Consent: for newsletter subscriptions, certain marketing communications, and non-essential cookies where required.
- Legitimate interests: for website security, service improvement, business communication, fraud prevention, and maintaining proper business records, provided that your rights and interests do not override these interests.
5. Payment Information
Payments on our website may be processed through Shopify-approved payment service providers, including PayPal, LianLian Pay, credit card providers, debit card providers, or other payment methods available at checkout.
We do not store full credit card or payment card details on our own systems. Payment information is processed by the relevant payment service provider according to their own security and privacy practices.
6. Sharing Personal Data with Third Parties
We only share personal data when necessary for the operation of our business, fulfillment of your order, provision of services, or compliance with legal obligations.
Personal data may be shared with the following categories of third parties:
- Website platform and hosting providers, such as Shopify
- Payment service providers
- Shipping carriers and logistics partners
- Warehouse and fulfillment partners
- Customer service and communication tools
- Email service providers, where applicable
- IT, security, and website maintenance providers
- Analytics and cookie service providers, where applicable
- Accounting, tax, legal, and professional advisors
- Government authorities, regulators, or law enforcement where legally required
These third parties may only process your data where necessary and in accordance with applicable data protection laws.
7. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area. Where this occurs, we will take appropriate measures to protect your personal data in accordance with applicable data protection laws.
8. Cookies and Website Analytics
We use necessary cookies to make our website function properly, such as cookies needed for shopping cart functionality, checkout, security, and website performance.
We may also use analytical cookies to understand how visitors use our website and to improve our services. Non-essential cookies, including analytics or marketing cookies where applicable, will be used according to your cookie preferences and applicable law.
You can manage or disable cookies through your browser settings. You may also delete cookies that have already been stored on your device.
Please note that disabling certain cookies may affect the functionality of the website.
9. Google Analytics and Similar Tools
Where used, Google Analytics or similar analytics tools may collect information such as website visits, page views, device type, browser type, approximate location, and website activity.
We use analytics information to understand website performance and improve user experience.
Where required by law, analytics or marketing cookies will only be used with your consent.
10. How Long We Retain Personal Data
We do not keep personal data longer than necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Typical retention periods include:
- Order, invoice, payment, and tax records: up to 7 years, where required for fiscal and accounting obligations.
- Customer account data: for as long as the account remains active, or until deletion is requested where legally possible.
- Customer service, return, refund, and warranty records: for as long as necessary to handle the request and maintain proper business records.
- Marketing subscription data: until you unsubscribe or withdraw your consent.
- Website analytics and cookie data: according to the applicable cookie settings, analytics tool settings, or legal requirements.
- Security logs and technical data: for a limited period necessary for website security, troubleshooting, and fraud prevention.
If you request deletion of your personal data, we will delete or anonymize the data where legally possible. Some data may need to be retained if required for legal, tax, accounting, dispute resolution, or fraud prevention purposes.
11. Security of Your Data
Oranlite B.V. takes the protection of your data seriously and uses appropriate technical and organizational measures to help prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.
However, no online system can be guaranteed to be completely secure. If you believe your data is not properly secured or suspect misuse, please contact us at EU@oranlite.com.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing communications
The GDPR requires controllers to provide information such as processing purposes, legal bases, recipients, retention periods, and data subject rights when collecting personal data, and the European Data Protection Board notes that controllers must facilitate the exercise of individuals’ rights.
To exercise your rights, please contact us at EU@oranlite.com.
We may ask you to provide additional information to verify your identity if necessary. We will respond to your request as soon as possible and within the time period required by applicable law.
13. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use your email address to send you product updates, promotional information, or business communications.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at EU@oranlite.com.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with a data protection authority. In the Netherlands, this is the Dutch Data Protection Authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
The latest version will always be available on our website.
16. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Oranlite B.V.
Email: EU@oranlite.com
Address: Staalstraat 2, 8211 AH Lelystad, The Netherlands
KvK Number: 93629206
VAT / BTW Number: NL866472976.B01
Phone: +31 6 13567855