This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Shipping options, delivery times, and shipping costs may vary depending on the product, destination, order size, stock availability, and carrier availability.
1. Order Processing
All orders are usually processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and carrier details, where available.
The total estimated delivery time includes both order processing time and shipping transit time.
2. Fulfillment Warehouse & Shipping Origin
Our registered business address is listed in our Legal Notice and Contact Information.
Orders may be shipped from our fulfillment warehouse or other logistics locations used for order fulfillment. The shipping origin may differ from our registered business address depending on product availability, destination, order size, and carrier arrangement.
Our current fulfillment warehouse address is:
Oranlite B.V. – Lelystad Warehouse
Staalstraat 2
8211 AH Lelystad
Flevoland
The Netherlands
Please note that this warehouse address is used for order fulfillment. For returns, please contact us first so we can provide the correct return instructions and return address for your order.
3. Shipping Methods & Estimated Delivery Time
We offer different shipping methods depending on your delivery address, product type, order size, and carrier availability.
Estimated shipping times after dispatch:
Standard Shipping: 3–7 business days after shipment, depending on destination.
Expedited Shipping: 1–3 business days after shipment, where available.
For most destinations, estimated delivery is usually 5–10 business days from the purchase date, including order processing and transit time.
Delivery times are estimates only and may vary due to factors outside our control, including carrier delays, weather conditions, high order volume, customs processing where applicable, or other unexpected circumstances.
Large or heavy orders may be shipped by pallet service. Delivery times for pallet shipments may vary depending on destination and carrier scheduling.
4. Stock Availability
We aim to keep product availability information accurate on our website.
If a product is temporarily out of stock or unavailable after your order is placed, we will contact you with an updated estimated delivery time or offer an alternative solution where available.
If we are unable to fulfill your order, we will notify you and provide an appropriate solution, which may include cancellation and refund where applicable.
5. Shipping Destinations
We currently ship to selected European countries.
Available shipping options and shipping costs will be shown at checkout based on your delivery address, product type, order size, and carrier availability.
If your delivery address is not supported at checkout, please contact us before placing an order.
Supported delivery countries
We currently offer checkout delivery to: Netherlands, Belgium, Luxembourg, Bulgaria, Denmark, Germany, Estonia, Finland, France, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic and Sweden.
6. Shipping Costs
Standard DPD delivery is currently free for online orders shipped to the supported countries listed above.
The checkout displays a shipping charge of €0.00 before payment. If you request a different service or a special delivery arrangement, any additional charge will be disclosed and agreed before payment.
7. Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number and carrier details, where available.
You can use the tracking information to follow the shipment through the carrier’s website.
Please note that tracking updates may take some time to appear after the shipment has been dispatched.
8. Delivery Information
Please provide a complete and accurate delivery address, contact name, phone number, and email address when placing your order.
Before completing your order, please check that all delivery details are correct.
We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will try to assist you, but changes may not be possible once the order has been processed or shipped.
9. Delivery Issues, Lost Packages, or Damaged Shipments
If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible with your order number and supporting photos or information where applicable.
If the carrier marks a package as delivered but you have not received it, please contact us as soon as possible. We will assist you in checking the delivery status with the carrier.
Please do not dispose of the product, packaging, shipping label, or pallet packaging until the issue has been reviewed.
We will review each case and provide a suitable solution according to the situation and applicable consumer protection laws.
10. Undeliverable or Returned Shipments
If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, we will contact you to discuss the next steps.
The customer may be responsible for reasonable reshipping costs if the return was caused by incorrect delivery information or failure to receive the shipment, unless otherwise required by applicable law.
If you no longer want the order after it has been returned to us, the refund will be handled according to our Return & Refund Policy.
11. Delays Outside Our Control
Delivery may be delayed due to circumstances outside our control, including carrier delays, severe weather, public holidays, strikes, customs procedures where applicable, or other logistics disruptions.
If a significant delay occurs, please contact us and we will assist you in checking the shipment status.
12. Contact Us
If you have any questions about shipping, delivery, tracking, or order status, please contact us:
Oranlite B.V.
Email: EU@oranlite.com
Address: Staalstraat 2, 8211 AH Lelystad, The Netherlands
KvK Number: 93629206
VAT / BTW Number: NL866472976.B01
Phone: +31 6 13567855