📌 FAQ – Frequently Asked Questions
Product Information
Q: Does the rubber product have a rubber smell?
A: A slight rubber smell may be present when the product is first opened. This is normal for rubber products and will usually fade after a few days in a well-ventilated area.
Q: Can your products be used outdoors?
A: Many of our products are designed for outdoor use and can be used in common weather conditions. Please check the product description for the recommended use and limitations of each item.
Warehousing & Delivery
Q: Where is your stock located?
A: We maintain inventory in the Netherlands and Germany. Stock location may vary depending on the product and order availability.
Q: Can we pick up the goods ourselves?
A: Self-pickup may be available by appointment for eligible orders. No shipping fee will be charged for approved self-pickup orders. Please provide the pickup person’s name and pickup time in advance. Vehicle registration information may be requested for warehouse security purposes.
Q: What is the shipping time if I place an order today?
A: Orders placed before 14:00 warehouse time are usually processed on the same business day, excluding weekends and public holidays. Estimated delivery times vary by destination, carrier, and order size. Large orders may be shipped by pallet service.
Orders, Returns & Discounts
Q: Can I get a discount code?
A: Subscribers may receive promotional updates or discount codes from time to time.
Q: Do you offer business discounts?
A: Business pricing may be available for eligible B2B orders. Please contact us for more information.
Q: I want to change the order quantity. What should I do?
A: If your order has not yet been shipped, please contact us as soon as possible. In some cases, you may need to cancel the incorrect order and place a new one. Once the cancellation is confirmed, we will process the refund as soon as possible. The time it takes for the refund to appear in your account depends on your payment provider.
Q: How do I return an item?
A: Please refer to our Return & Refund Policy page for return instructions, return window, return conditions, return costs, and refund processing details.
Company & Customer Support
Q: Is Oranlite B.V. a registered company?
A: Yes. Oranlite B.V. is registered in the Netherlands. Our KvK number and VAT / BTW number are listed on our website for business verification.
Q: Is there a human representative on the chatbot?
A: Yes. If the chatbot cannot answer your question, please type “human customer service”. If our staff are unavailable, you can leave your contact details and we will respond as soon as possible.
Q: Can I speak with a sales representative?
A: Yes. Please leave your phone number through our contact form or chatbot, and a sales representative will contact you when available.